Free Computer Help - Geeks To Go

Tuesday, September 26, 2006

(Power)PC Problem

This is an imaginary setting in a BPO.. Let's see what happens..

* Customer: "I installed Windows 98 on my computer, and it doesn't work."
* Tech Support: "Ok, what happens when you turn on your computer?"
* Customer: "Boy, are you listening? I said it doesn't work."
* Tech Support: "Well, what happens when you TRY to turn it on?"
* Customer: "Look, I'm not a computer person. Talk regular English, not this computer talk, ok?"
* Tech Support: "Ok, let's assume your computer is turned off, and you just sat down in front of it, and want to use it. What do you do?"
* Customer: "Don't talk like I'm stupid, boy. I turn it on."
* Tech Support: "And then what happens?"
* Customer: "What do you mean?"
* Tech Support: "Does anything appear on your monitor? I mean, the TV part."
* Customer: "The same thing I saw last time I tried."
* Tech Support: "And that is what?"
* Customer: "Are you sure you know what you're doing?"
* Tech Support: "Yes, sir. What is on your screen?"
* Customer: "A bunch of little pictures."
* Tech Support: "Ok, in the upper left corner, do you see 'My Computer'."
* Customer: "No, all I see is that little red circle thing with the chunk out of it."
* Tech Support: "You mean an apple?"
* Customer: "I guess it kind of looks like an apple."

Then it took me fifteen minutes to convince him that he had a Mac. Even after showing him "About this Macintosh." I spent another fifteen minutes trying to convince him that Windows 98 wouldn't work on his Mac. He said it should work because Windows 98 is for PCs, and he had a PowerPC. I think he's still trying to get it to read that CD, because I never could convince him.


Post a Comment

<< Home